AO Compliance Caseworker, Campaigns and Projects, HMRC, Newcastle

Do you have good communication skills and an analytical mind?

If this sounds like you, then you could be a great Compliance Caseworker here at HMRC.

What will you be doing?

As an Administrative Officer (AO) Compliance Caseworker, you will be at the forefront of delivering a high volume of cases, under a variety of different targeted compliance projects. Over time, you will develop and build on your skills and knowledge across a wide range of taxes and risks, whilst being supported by helpful colleagues who are experts in compliance casework.

You will be dealing with non-compliance through customer interaction using letters, email, web chat and phone calls. Tasks include challenging customers in telephone interviews, identifying compliance risks and performing any intervention activity required. Full support and training will be provided to help you handle difficult situations with confidence.

At HMRC we're committed to getting tax right, for everyone. We’re all doing our bit to make a difference, whether that’s helping customers pay their tax and claim financial support or making it hard for the dishonest minority to cheat the system. We couldn’t do all this without our dedicated and very important workforce. We’re one of the largest organisations in the UK, and we pride ourselves on our diverse and inclusive working culture.

Working Arrangements We currently work 37 hours per week, covering various working arrangements during HMRC’s standard operating hours between 7am and 8pm, Monday to Saturday. This includes weekends, evenings (up to 8pm) and some bank holidays. Part-time working opportunities (minimum 22 hours per week covering various arrangements during our opening times) can be considered but business need will dictate whether your request can be accommodated. Part-time hours: The pay and annual leave for the vacancy will be pro-rata for successful part-time positions.

Responsibilities

You don’t need any existing knowledge or experience of tax in order to apply, but you’ll have an interest in tackling tax evasion and helping our customers to get it right first time. We are looking for the following qualities: • Strong communication skills – written and verbal, enabling you to effectively document and communicate the outcome of your investigations. • Analytically minded - you will enjoy critical thinking, data and information analysis, research, communication and problem solving. • Focused - able to follow processes and guidance ensuring quality standards are adhered to. • Eager to learn - capable of developing the required level of tax technical skills to enable you to become a tax professional.

What can we offer you?

HMRC benefits include:

● Civil Service Pension
● 25 days' holiday, increasing by one day each year up to 30 days
● Flexible working hours
● At least 2 days a week working from home
● Train season ticket loan
● Access to apply for other Civil Service Jobs, before they go live to the public
● Staff networks for race, LGBT, disability, gender, carers and more

Diversity and inclusion

At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve.

We want to maximise the potential of everyone who chooses to work for us and we offer a range of flexible working patterns and support ...