Who we are looking for
The Team Leader reports directly to the Client Administration Manager. They will be responsible for a team of 8 - 10 staff who provide admin support on our client engagements and in addition will have their own portfolio of work. It is expected that between 40-50% of the job holder’s time will be spent on this additional set of responsibilities.
About the role
The Team Leader is responsible for ensuring the successful running of the Client Administration Team. This involves liaison with the client facing teams, obtaining and meeting new work requests, ensuring that the outputs of the team meet quality standards, producing high quality of work personally and providing people management support.
Key responsibilities include:
Manage the optimal resourcing of the Client Administration staff by monitoring coverage on client accounts, overtime and sickness/holiday absence.
Ensuring that chargeable hours targets are established and met.
Support the Manager with managing the performance of Client Administrators through provision of coaching, assessment and feedback.
Ensure that all Client Administrators are fully up to date with all relevant policies and procedures in order to be able to deliver on the activities of the role.
Identify skills gaps and training needs.
Ensure that time is appropriately and accurately charged to account teams in accordance with the work performed.
Production of various management reports and forecasts.
Co-ordinating projects, financial administration and risk management activities
Ability to work as part of a team, with the Client Administrators in immediate team, but also with the other Client Administration Team Leaders in other teams across Assurance
We help organisations and the people who run them answer the big business questions. How should we raise finance? Where should we be based? How should we reward our people? With some 3,300 experts whose expertise covers every conceivable area of taxation, we’re one of the UK’s leading tax practices.
The skills we look for in future employees
All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, ‘The PwC Professional’ and are made up of five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships.
Learn more here www.pwc.com/uk/careers/experienced/apply
We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool, as well as those who reflect the diverse nature of our society. And we aim to encourage a culture where people can be themselves and be valued for their strengths. Creating value through diversity is what makes us strong as a business and as an organisation with an increasingly agile workforce, we're open to flexible working arrangements where appropriate.
Learn more here www.pwc.com/uk/diversity