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Deputy Director – Head of Operational Delivery Profession Team

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The ODP Central Team is a cross-government team which supports the Permanent Secretary Cross Government Head of Profession (HoP) in developing the professions standards, learning and future delivery models, creating specialists in service delivery and facilitating delivery of key government policies. The role is split into two elements, one is to develop the strategic vision for the profession and the products which will deliver that vision. The second is to lead a contingent labour force, unique to government, which recovers its costs through chargeable deployments across the Civil Service. The post holder’s portfolio includes;

Community – Raising and developing understanding, maximising engagement in the profession whilst providing opportunities to build a professional community. Developing a programme of communication campaigns and engagement activities designed to resonate with the ODP community using informed and reliable insight. Requires innovative ways of working;

Progression – Work with departments to assess the current workforce and identify the skills, numbers and shape needed for the future. In doing so, we will help to create an inclusive culture which attract and retain a talented and diverse workforce;

Development – Building cross government capability to meet the aims of Civil Service reform, current and future needs of Operational Delivery Professionals, and to champion continual professional development (CPD) across the profession. Developing and marketing apprenticeships, supporting departments to meet HMG’s targets and ensuring the ODP apprenticeship delivers the ‘civil servant of tomorrow’; and

Response – Meeting the commission established by the Civil Service People Board by further developing and promoting the specialist Surge and Rapid Response Team (SRRT) cross government service model. Delivering and responding to its core aim to support HMG operational departments to manage service peaks and unexpected crisis situations at home and abroad.

This is a high profile and stretching role that will provide opportunities to work closely with Ministers, Permanent Secretaries, Directors General (DG), Directors and other senior leaders across the Civil Service. This is an exciting opportunity to help shape the way customer services are delivered in game-changing new ways, and work with and gain unique insight into how the centre of government and different departments work, in a pioneering, challenging, fast-paced and hugely rewarding role.

Job description

Working to the Permanent Secretary cross-government HoP and the Director General for Customer Service Group HMRC, the post holder will have accountability for setting the strategic direction for the Operational Delivery Profession, developing and delivering key Civil Service projects and programmes of work. These include;


• Development of the Service Delivery Academy (SDA) principle – a specialist practical development centre for operational leaders, setting academic standards in service delivery, including qualifications that will become the kite mark for operational competence;

• Development of the ODP CPD offer – manage, refresh and build on the existing 200 operational specific learning interventions available in our curated library, including the introduction of a new Level 8 qualification and management of the profession’s apprenticeship offer;

• ...

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