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Deputy Director – Individuals Policy Technical Team Leader, HMRC, Birmingham, Newcastle, Nottingham and Liverpool


HM Revenue & Customs is one of the largest Government Departments and one of the UK’s biggest organisations. Almost every individual and business in the UK is a direct customer of HMRC. We collect in excess of £500 billion a year in revenue from over 50 million customers across the UK.
We are an effective, efficient and impartial tax and payments authority with a vital purpose: to collect the money for the UK’s public services and give financial support to people.
We have embarked on a major transformational Programme to redirect more of our people and resources to compliance activities, modernising systems and re-engineering processes to become more customer-oriented. We also aim to bring our 65,000 staff together from 170 to 13 modern offices across the country, alongside a small number of specialist sites and an HQ.
Our single department plan 2015 - 2020, which sets out our plans for achieving our strategic objectives and delivering our vision, is available online at: Single Departmental Plan

Job description

Directly reporting to Director of the Individuals Policy Directorate (IPD), the Deputy Director will lead and deliver a strong technical function that supports Customer Strategy &Tax Design (CS&TD) and wider departmental interests in line with the HMRC strategic objectives.

The role will focus on building a highly expert technical team that maintains and improves the Health of the Tax Administration System for individuals, employers and intermediaries; across Income Tax, NICs, employment status and intermediaries, pensions, charities and savings.

The Deputy Director will provide strong leadership to continue building a proactive and flexible technical community within IPD that combines deep technical expertise with flexible and adapatable skills; working in an innovative, and collaborative way,

Responsibilities and accountabilities include:

• Providing highly visible and strong people leadership across a diverse and geographically spread team, driving performance improvement and technical excellence.
• Building a pipeline of technical tax expertise in personal taxes and reliefs working with recruitment, training and professionalism teams Developing the Organisational model for the technical function across current IPD sites that is well integrated with IPD and the wider Department
• Working across HMRC to link with other technical teams to ensure best practice, developments and intelligence is pooled and shared;
• Working collaboratively with policy and Coronavirus Job Retention Scheme (CJRS) teams to create policies and processes that are technically well designed and operable by customers.
• Actively support IPD wider objectives and the IPD SLT and director
• Leading and Developing team members to enable them to fully contribute to delivering objectives and working flexibly across work areas as required;
• Alongside others, improving the end to end process design around the customer, including understanding the customer journey, where costs arise in the system and compliance risk;
• Developing, and meeting key performance measures and targets for the technical areas for which the jobholder is accountable;
• Contributing to the leadership of HMRC, CS&TD and relevant Regions.
• Leading problem solves to identify root causes of performance issues, involving/supporting policy, compliance and operational owners as required for issue resolution;
• Be the business sponsor of all change that materially alters the technical business and processes;
• Negotiating with key stakeholders what level of resource will be required to deliver outcomes and objectives;
• Taking a pivotal role in reviewing performance across the technical team.
• Provide senior oversight of the more reputationally significant technical cases or policy advice.

Essential Criteria:
• Direct tax technical trained – jobholder will be required to have successfully completed and passed TPDP, ITS2, CTA or equivalent
• Strong leadership skills with a proven track record of working and leading teams through transformational change
• Experience and understanding of working in a fast-moving policy environment
• The ability to analyse, explain and discuss the interpretation of complex tax technical issues to engage with both the highly qualified internal and external tax professionals, and less knowledgeable stakeholders.
• High level strategic thinking and ability to join up insight from customers, compliance, litigation and policy.
• Understand the requirements of both internal and external customer to ensure a quality service is delivered.
• Proven ability to manage senior stakeholders across a large and complex organisation.

Desirable Criteria
• Experience in personal tax, including Income Tax, National Insurance contributions and Pay As You Earn
• Experience working across policy, technical and compliance environments
• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension

Whatever your role, we take your career and development seriously, and want to enable you to build a really successful career with the Department and wider Civil Service. It is crucial that our employees have the right skills to develop their careers and meet the challenges ahead, and you’ll benefit from regular performance and development reviews to ensure this development is ongoing. As a Civil Service employee, you’ll be entitled to a large range of benefits.

This includes:

• 25 days annual leave on entry, increasing on a sliding scale to 30 days after 5 years’ service. This is in addition to 8 public holidays.
This will be complimented by one further day paid privilege entitlement to mark the Queen’s Birthday;
• a competitive contributory pension scheme that you can enter as soon as you join where we will make a significant contribution to the cost of your pension; where your contributions come out of your salary before any tax is taken; and where your pension will continue to provide valuable benefits for you and your family if you are too ill to continue to work or die before you retire.
• flexible working patterns including part- time or time-term working and access to Flexible Working Schemes allowing you to vary your working day as long as you work your total hours.
• generous paid maternity and paternity leave which is notably more than the statutory minimum offered by many other employers.
• childcare benefits (policy for new employees as of 5 April 2018): The government has introduced the Tax-Free Childcare (TFC) scheme. Working parents can open an online childcare account and for every £8 they pay in, the government adds £2, up to a maximum of £2000 a year for each child or £4000 for a disabled child. Parents then use the funds to pay for registered childcare. Existing employees may be able to continue to claim childcare vouchers, so please check how the policy would work for you here.
• interest-free loans allowing you to spread the cost of an annual travel season ticket or a new bicycle.
• the opportunity to use onsite facilities including fitness centres and staff canteens (where applicable).
• occupational sick pay.

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