Deputy Director, Head of Delivery Centres, HMRC, Newcastle or Telford

Summary
The Chief Digital and Information Officer group (CDIO) is HMRC’s IT function and has a complex combination of employees of two entities (both civil servants and a government company), contractors and third party suppliers.

With 4,000 people, CDIO Group are a key part of HMRC. As one of the most digital organisations in the UK we are leading the biggest digital transformation in Europe. To support this, we are also transforming how we are structured to become increasingly customer centric.

This significant organisational transition involves changes to our operating model to drive an increased focus on our customers and develop new capabilities. Our task is to continue to deliver high-quality services and technology as they drive this transformation, while providing an outstanding service to our internal and external customers and ensuring a great experience for everyone who interacts with HMRC.

Job description
The Deputy IT Director, Head of Delivery Centre Services, is a senior leadership role reporting into the Director of Enterprise Platform Services with the Chief Digital Information Officer Group (CDIO)
The role has full ownership of Delivery Centre data services across the HMRC estate providing Continuous development and 24/7 live support service.

Key Responsibilities
• Leading the Delivery Centre Services function and managing all the teams that design, build and run the Digital technology and infrastructure platforms and services
• Ensuring the successful transition to the new way of working supporting the continued development of Agile and Dev -Ops ways of, building new capabilities and aligning to Technical Product PODs
• Take accountability for delivering HMRC’s Development & Delivery Methodologies and Technology Strategy, building on the success achieved so far by working with key stakeholders to secure necessary change funding.
• Influencing strategy to protect the security of customer data
• Strategic stakeholder management to forge productive working relationships within CDIO and with HMRC Business Customers
• Management of RUN (OPEX) budget in excess of £80million per annum; working closely with Finance Business Partners
• Support the expenditure of BUILD (CAPEX) budget in excess of £10million per annum; working closely the relevant Transformation Programmes
• The post holder will have direct line management responsibility for a team of leaders within Delivery Centre Services. The team will have wider responsibility for a growing multi-disciplinary team of around 750 direct FTEs, consisting of both civil servants and contractor/supplier resources.
• The post holder will have direct responsibility for managing a range of Tier 1 and Tier 2 suppliers supporting DCS activities, including Prime suppliers. The current size of the DCS function (including Prime supplier resources) is around 800 FTEs

Responsibilities
The successful candidate will have previous knowledge and experience of working at a senior operational level, delivering transformational change to business processes and systems and managing a high-volume IT service operations function.

Leadership capacity:
• An excellent leader and manager, with the ability to lead highly skilled technical IT teams, with a successful track record in driving cultural change
• Proven success through inspirational authentic leadership with a clear track record of delivering outstanding performance together with an ability to attract and integrate new people / teams into a specialist skills-based organisation
• Strong track record in building and developing teams which are geographically disperse - this will include initiating and delivering change, engendering a common culture, developing leadership and management capability to deliver sustainable performance
• Ability to work under pressure and to respond quickly to changing circumstances and tight timetables as priorities evolve and escalate.

Stakeholder management:
• Tangible experience of developing senior relationships both internally and externally with external service providers, other business leaders and senior stakeholders
• A strong customer service ethos that has delivered tangible benefits in large and complex environments
• Capable of working effectively with, and influencing, commercial partners in a multi-supplier / vendor environment to ensure services are delivered, whilst achieving value for money

Technical:
• Extensive experience in the senior management of complex and varied technology applications with specific and clear focus on data and analytics at enterprise-scale
• Proven track record in defining, managing high performing delivery centres organisational change programmes, including capability and professional development, within a large and complex organisation and with significant budget responsibility.
• Have extensive understanding of how AI Automation and cognitive technologies can be leveraged to derive significant business insight and value in order to improve operations, customer experience and customer compliance.
• Proven experience of DevSecOps
• Proven experience of implementing agile at scale
• Proven experience of ITIL

Key benefits include:
• 25 days annual leave on entry, increasing on a sliding scale to 30 days after 5 years’ service. This is in addition to 8 public holidays.
This will be complemented by one further day paid privilege entitlement to mark the Queen’s Birthday;
• A competitive contributory pension scheme that you can enter as soon as you join where we will make a significant contribution to the cost of your pension; where your contributions come out of your salary before any tax is taken; and where your pension will continue to provide valuable benefits for you and your family if you are too ill to continue to work or die before you retire;
• Flexible working patterns including part-time or term-time working and access to Flexible Working Schemes allowing you to vary your working day as long as you work your total hours;
• Generous paid maternity and paternity leave which is notably more than the statutory minimum offered by many other employers; and
• Childcare benefits (policy for new employees as of 5 April 2018): The government has introduced the Tax-Free Childcare (TFC) scheme. Working parents can open an online childcare account and for every £8 they pay in, the government adds £2, up to a maximum of £2000 a year for each child or £4000 for a disabled child. Parents then use the funds to pay for registered childcare. Existing employees may be able to continue to claim childcare vouchers, so please check how the policy would work for you here;
• Interest-free loans allowing you to spread the cost of an annual travel season ticket or a new bicycle;
• The opportunity to use onsite facilities including fitness centres and staff canteens (where applicable);
• Occupational sick pay.