Compliance Caseworker - Tax Professional / Operational Delivery, HMRC, Nottingham, to £27, 578

Summary

Although these roles could be for any CCG directorate, the vast majority of roles will be within Campaigns & Projects (C&P), within Individuals and Small Business Compliance (ISBC).

The ISBC directorate deals with HMRC's largest and most diverse group of customers.

C&P is one of three integrated compliance operational delivery teams within ISBC transforming how we do compliance work.

C&P provides Customer Compliance Group (CCG) with a fast-paced compliance operation, using a range of office-based interventions. Within ISBC, we work with other parts of CCG to deal with the risk in their areas. Our projects are innovative, processes are streamlined and our interventions use cross-grade, task-based approaches. These include campaigns where we aim to change behaviour through activity ranging from publicity & voluntary disclosure opportunities to selective civil or criminal investigations.

Job description

HM Revenue and Customs (HMRC) are looking for people with a passion for investigative work, and an ambition to progress in an analytical and investigatory career.

Compliance Caseworkers have a vital part to play in the collection of tax that pays for schools, hospitals and the rest of the UK’s vital public services.

If you have a craving for varied and challenging work, and enjoy working as part of a diverse team and organisation, helping to challenge, prevent, and correct customer tax evasion and non-compliance - this role is for you! You'll need excellent analytical skills since you’ll be reviewing, analysing, and interrogating intelligence, customer data, records, and case files.

We interact with all kinds of people from businesses to individuals. Almost everyone comes into contact with us at some point, which means good interpersonal skills are a requirement: our work is as much about people as it is about money.

We recruit on merit after fair and open selection, and we encourage applications from a diverse range of candidates.

These roles are offered on a 5 over 7 contract with a very small number of standard contracts available. You will not be able to choose your contract. Please read the candidate pack for more information on this.

More information on the job role and selection process, along with FAQs, can be found in the candidate pack attached to this vacancy. Please take time to read the pack and ensure you are fully aware of the job role and vacancy requirements before submitting your application.

Responsibilities

Working in HMRC’s Customer Compliance Group, your responsibilities will/could include:

• Conducting compliance checks to make sure everyone – from multi- national companies to individual citizens – are paying the right amount of tax

• Reviewing, analysing, and interrogating intelligence, customer data, records, and case files, and deciding on the appropriate response

• Providing risk, intelligence, and technical support solutions to teams across HMRC

• Directly engaging with various customers and businesses, across a range of locations, sometimes outside of traditional hours – so a willingness to travel and get out of the office is a requirement.

Desirable skills:

• Excellent written and verbal communication skills

• Attention to detail and tenacity

• Sound judgement, as you’ll be working within the boundaries of legislative and policy driven guidance

• Capable of working individually and as part of a team to promote a positive and upbeat working environment.

Behaviours

We'll assess you against these behaviours during the selection process:

Making Effective Decisions
Working Together
Communicating and Influencing

Benefits

As well as competitive salaries and generous leave entitlements, we offer a substantial package of benefits including:

• Excellent training and career development opportunities

• Competitive pensions

• Generous paid maternity, paternity and adoption leave

• A community volunteering programme, the opportunity to join a trade union, and discounted membership of local and national sports and social groups

• Salary advances for travel costs, including annual season tickets and cycle-to-work schemes.

If you are applying for a role in an office within a regional centre location or a transitional or specialist site, then the following may apply: Daily Travel Assistance will be available for this role, provided the successful applicant is a current HMRC employee and meets the eligibility requirements outlined in the department’s Daily Travel Assistance guidance.