Compliance Caseworker - Tax Professional / Operational Delivery - HMRC, Bristol (full or part time), to £34, 310

Summary
HM Revenue and Customs (HMRC) is looking for people with a passion for investigative work, and an ambition to progress in an analytical and investigatory career.

Compliance Caseworkers have a vital part to play in the collection of tax that pays for schools, hospitals and the rest of the UK’s vital public services.

Job description
You'll need excellent analytical skills since you’ll be reviewing, analysing, and interrogating intelligence, customer data, records, and case files.

We interact with all kinds of people from businesses to individuals. Almost everyone comes into contact with us at some point, which means good interpersonal skills are a requirement: our work is as much about people as it is about money.

We recruit on merit after fair and open selection, and we encourage applications from a diverse range of candidates.

The majority of available roles will be offered on a 5/7 contract. For more information about what this means, see the attached candidate pack.

More information on the job role and selection process, along with FAQs, can be found in the candidate pack attached to this vacancy. Please take time to read the pack and ensure you are fully aware of the job role and vacancy requirements before submitting your application.

Would you like to find out more information about the job, or ask questions before applying?
We have an open evening running on 9 September 2019 5.15pm – 6.45pm. If you would like to attend please email julie.griffiths1@hmrc.gov.uk who will provide full details and secure you a place!

Responsibilities
Working in HMRC’s Customer Compliance Group, your responsibilities will/could include:

• Conducting compliance checks to make sure everyone – from multi- national companies to individual citizens – are paying the right amount of tax

• Reviewing, analysing, and interrogating intelligence, customer data, records, and case files, and deciding on the appropriate response

• Providing risk, intelligence, and technical support solutions to teams across HMRC

• Directly engaging with various customers and businesses, across a range of locations, sometimes outside of traditional hours – so a willingness to travel and get out of the office is a requirement.

Desirable skills:

• Excellent written and verbal communication skills

• Attention to detail and tenacity

• Sound judgement, as you’ll be working within the boundaries of legislative and policy driven guidance

• Capable of working individually and as part of a team to promote a positive and upbeat working environment.

Behaviours
We'll assess you against these behaviours during the selection process:

Making Effective Decisions
Communicating and Influencing
Working Together
Leadership

Benefits
As well as competitive salaries and a generous annual leave entitlement, we offer a substantial package of benefits including:

• Excellent training and career progression

• Competitive pensions

• Generous paid maternity, paternity and adoption leave

• A community volunteering programme, the opportunity to join a trade union, and discounted membership of local and national sports and social groups

• Salary advances for travel costs, including annual season tickets and cycle-to-work schemes.

Nationality requirements
Open to UK, Commonwealth and European Economic Area (EEA) and certain non EEA nationals.