Compliance Caseworker - Tax Professional / Operational Delivery - HMRC, Bristol (full or part time), to £27, 578

Summary
HM Revenue and Customs (HMRC) is looking for people with a passion for investigative work, and an ambition to progress in an analytical and investigatory career.

Compliance Caseworkers have a vital part to play in the collection of tax that pays for schools, hospitals and the rest of the UK’s vital public services.

If you have a craving for varied and challenging work, and enjoy working as part of a diverse team and organisation, helping to challenge, prevent, and correct customer tax evasion and non-compliance - this role is for you!

Job description
As a Caseworker, you need to embody HMRC’s values: Innovation, Integrity, Professionalism, and Respect.

We recruit on merit after fair and open selection, and we welcome applications from a diverse range of candidates.

The majority of available roles will be offered on a 5/7 contract. For more information about what this means, see the attached candidate pack.

More information on the job role and selection process, along with FAQs, can be found in the candidate pack attached to this vacancy. Please take time to read the pack and ensure you are fully aware of the job role and vacancy requirements before submitting your application.

Would you like to find out more information about the job, or ask questions before applying?

We have an open evening running on 9 September 2019 5.15pm – 6.45pm. If you would like to attend please email julie.griffiths1@hmrc.gov.uk who will provide full details and secure you a place!

Responsibilities
So, what does being a Caseworker involve?

• Working in HMRC’s Customer Compliance Group, in either a Tax Professional or Operational Delivery role

• Using an investigative approach to establish facts

• Carrying-out quality compliance checks to cast a light on the dishonest minority cheating the system

• Looking into the tax affairs of customers, big and small- from multinational companies to individual citizens. You’ll be reviewing, analysing, and interrogating customer data, records, and case files

• You’ll also be responsible for helping customers understand the importance of paying the correct tax to prevent future evasion and non-compliance.

Desirable skills:

• Good written and verbal communication skills

• Attention to detail and tenacity

• Capable of working individually and as part of a team to promote a positive and energetic working environment.

Behaviours
We'll assess you against these behaviours during the selection process:

Making Effective Decisions
Communicating and Influencing
Working Together

Benefits

As well as competitive salaries and generous leave entitlements, we offer a substantial package of benefits including:

• Excellent training and career development opportunities

• Competitive pensions

• Generous paid maternity, paternity and adoption leave

• A community volunteering programme, the opportunity to join a trade union, and discounted membership of local and national sports and social groups

• Salary advances for travel costs, including annual season tickets and cycle-to-work schemes.

Nationality requirements
Open to UK, Commonwealth and European Economic Area (EEA) and certain non EEA nationals.