About the team
OneGM is a national team consisting of 600 Partners and staff. The way we work in the group is innovative and forward thinking, in a paperless and technology-driven environment. Operating as part of a dedicated group serving PwC client facing teams across the UK you will enjoy a rich variety of challenges arising from as unrivalled client base.
The focus of the role is the delivery of Global Coordination services, and leading the delivery of Global Coordination services to clients new to PwC and new to the Global Coordination team. There will also be a heavy emphasis on continuous offshoring of Global Coordination work to Service Delivery Centres.
About the role
The successful applicant will:
Become a subject matter expert in the above area. It is expected that you will build a strong network of contacts across the PwC international offices to facilitate the efficient and high quality delivery of advice. Furthermore, you will be expected to develop a library/bank of knowledge and advice that can be leveraged in similar instances, so that the UK Firm captures as much of the profit of the work as possible.
Engage with clients directly to both explain and sell the PwC Global Coordination (GC) service offering. This will often involve accompanying the lead Partner or Director of existing or target clients, to publicise and explain the PwC GC offering and the value it delivers.
Be expected to work with client teams of existing PwC clients to re-engineer and re-develop their global billing processes, leveraging on best practices to help them reduce the administrative burden of global/centralised billing and evidence the efficiency and ultimately profitability improvements that this results in.
Lead the implementation of the core Global Coordination service delivery model on clients new to PwC by working very closely with the transition team and with the new client during transition to gather all the information that the GC team needs, and engage with the client to explain the merits of the model and why it should/will be adopted and put in to practice. You will be expected to determine and deliver a suitable mechanism for profitable recovery of global coordination service costs.
Identify the opportunities for offshoring of global coordination administrative type work to PwC Service Delivery Centres (presently located in Kolkata, Belfast, and shortly in Katowice). The candidate will then engage both the client team and the SDC team to facilitate and lead the transition of services, ensuring the established protocols of the type of GC work and the processes and tools used to deliver as per established rules and methodology is followed.
Publicise and showcase the work of the Global Coordination team, and develop new business for the team by engaging client team leaders and agreeing how the GC team will best support the delivery of Global Coordination services moving forward.
Quickly understand the implications of Project Tiger and myMobility on Global Coordination services and processes and become an expert in this area so as to support client teams through a potentially difficult period of transition between the technology platforms.
Manage, coach and develop more junior members of the team, including the existing CA resource of the team.
Suggest your own measures of success for the role, and will report progress periodically to the Global Coordination Team Leader and oneGM Leadership.
Essential skills and experience
You must be very enthusiastic to work closely with the PwC international network and should be able to demonstrate this. You must be confident to market and publicise your area of expertise both internally and in front of clients, and should feel comfortable selling PwC services in the market place. You should be able to demonstrate very strong management potential, showing capabilities to lead more junior staff and govern SDCs. You will be able to demonstrate very strong organisation and time management skills, and be innovative and creative, reacting to internal / external changing and conflicting demands on you and the Global Coordination team. You will be able to demonstrate a real passion for the delivery of PwC services to clients, and the One-Firm experience.
We help organisations and the people who run them answer the big business questions. How should we raise finance? Where should we be based? How should we reward our people? With some 3,300 experts whose expertise covers every conceivable area of taxation, we’re one of the UK’s leading tax practices.
The skills we look for in future employees
All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, ‘The PwC Professional’ and are made up of five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships.
Learn more here www.pwc.com/uk/careers/experienced/apply
We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool, as well as those who reflect the diverse nature of our society. And we aim to encourage a culture where people can be themselves and be valued for their strengths. Creating value through diversity is what makes us strong as a business and as an organisation with an increasingly agile workforce, we're open to flexible working arrangements where appropriate.
Learn more here www.pwc.com/uk/diversity