Client Administrators provide excellent client service to our Tax clients. They’re a specialist 350 strong team, who sit alongside the business and support them in tasks that vary from project organisation, to finance system control and much needed e-administration. It’s an incredibly interesting and challenging role that provides the opportunity to work directly with our client facing teams and clients.The role will be a 6 month Fixed Term Contract.On application to the role, if you are a suitable candidate, you will be sent an online test which consists of 3 parts - this needs to be completed within 5 working days. Further instructions will be sent out alongside the link to the testing.
What we’re looking for:
Enthusiasm and passion to deliver exceptional client serviceConfidence with numbers and budget workExcellent proven organisation, multi-tasking skills and enjoyment in building strong working relationships
The role would suit:
An experienced project co-ordinator or office administrator used to the demands that exceptional business administration requires.
Co-ordinating projects with our client facing teams, including our overseas delivery centres.Preparing and assisting with client communications.Attending internal meetings with senior leaders.Financial administration, budget preparation and analysis.Project planning, progress monitoring and reporting.Understanding and administering our risk management process.Data entry risk administration and reporting.
Work in teams, taking direction from your Client Administrator Team Leader and Client Administrator Manager.Are passionate in the role they play to help achieve business priorities and excellent client service.Enjoy the demands that come with working on client engagements and to defined KPI’s.Manage their time, and personal chargeable time.Are willing to learn new tasks and take on new responsibilities when needed.Take the time to learn about our clients, and the services we’re providing to them.Share ideas and best practice with colleagues and peers.Travel to other PwC offices as needed.
Proven office work experience.Organisation skills, ability to perform tasks and prioritise work, especially when there are conflicting demands.Work effectively under pressure.Ability to interpret financial data and produce relevant reports.Pragmatic in your approach to problem-solving.Good communicator, making sure tasks are clearly understood and taking personal responsibility in dealing with queries to/from the client engagement teams.Attention to detail and the personal motivation to perform your role to the highest standards.Always punctual, flexible and responsive in how you approach your workFluent in Japanese - you will be required to speak to our Japanese clients
Academic or professional qualifications needed:
English and Maths GCSE at grades A to C (or equivalent).Microsoft office suite experience, good Excel skills are particularly valued.A degree is not essential for this role.No professional qualifications are needed for this role
Training and development:
Our training and development approach broadens and deepens your knowledge, and is focussed on the learning experience you get in doing the role (70%), learning from others around you (20%) and formal training courses (10%). We call this 70:20:10. That means you’ll learn most from an outstanding variety of work, picking up the business, personal and technical skills you need to do well.Location