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Pensions & Reward Communications Consultant, Manager, PwC London

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Is a highly engaged, innovative and growing team of communications specialistsWorks with HR, pensions and reward leaders in some of the world’s most iconic organisationsWorks across a range of sought after areas including pensions, reward, change, transformation, deals and Brexit communicationsDeploys cutting-edge digital strategies and technologiesWhen you’re communicating with people about their personal finances, it’s not enough to simply tell them what they need to know and do. Communications need to connect with people emotionally and inspire them to action. In an environment where organisations are continuing to manage costs, pension schemes are closing, or transitioning from defined benefit (DB) to defined contribution (DC) arrangements, now more than ever it is vital to effectively manage people through these changes by getting communications right. Pensions and Reward Communications Consultant

An exciting opportunity exists for an experienced pensions and reward communications consultant, with significant expertise in communicating complex and sensitive pensions and reward changes, understanding and engaging employees and managing stakeholders. The successful candidate will join the established, yet growing communications team, within the client-facing People and Organisation division of PwC.

The successful individual will be expected to manage and deliver communications work on a variety of projects and programmes, working flexibly and often across different locations, as required. They will have the ability to manage others and work effectively as part of a team - working with other communications experts, PwC colleagues, client staff and business consultants where required.

To fulfil this role, they will be able to:

Manage the development of client facing, strategic communication deliverables across the breadth of pensions and reward specialisms including DB and DC engagement, DB change and liability management (pension increase exchange, flexible retirement options or enhanced transfer exercises), financial education, investment change, trustee disclosure communications, flexible benefits, share initiatives and bonus schemes, year-end and total reward communicationsDevelop engaging communications strategies and plans, simple narratives and messaging for complex pensions and reward communications, conduct pulse surveys, focus groups and desktop analysis and design employee awareness campaignsDefine and execute stakeholder management strategies, including stakeholder assessment and relationship managementDesign, develop and deliver high quality communications for targeted audiences using appropriate media, such as pensions, benefits and total reward scheme websites and other digital platforms, newsletters, booklets, member offer packs, pre-retirement communications and roadshow materialDemonstrate an understanding of change management approaches, and how they can be applied to pensions and reward changeDemonstrate a good understanding of the latest digital communication trends and toolsMeasure engagement and obtain quality management data and feedback to determine future strategySuccessfully manage risks and issues, implementing mitigating activities as appropriate, and escalating where requiredManage third party suppliers in the production of communications, including brand development, design, print, technical, implementationBuild their networks across the firm and develop their experience in the area of corporate communicationsHelp grow the communications community through managing and delivering business development activities

Desirable skills and experience:

Experience working on complex pensions and reward communications projects including defined benefit (DB) and defined contribution (DC) engagement, DB change and liability management (pension increase exchange, flexible retirement options or enhanced transfer exercises), financial education, investment change, trustee disclosure communications, flexible benefits, share initiatives and bonus schemes, year-end and total reward communicationsTechnical understanding of pensions and reward changes with the ability to translate this into simple and compelling communicationsUnderstanding of how to influence and engage people using insights such as audience segmentation, and behavioral economicsGeneral consultancy and client relationship skills, in particular the ability to engage and influence senior stakeholdersDeep understanding of communication and engagement trends, emerging practices, digital communications, and an ability to promote innovative ideas and solutions in the area of pension and reward communicationsAbility to develop and manage communications in a range of media, including written, graphic, web, social media and face to face channels.Excellent communication skills - ability to present formal / informal findings in a clearly defined and persuasive mannerThe ability to write with clarity, conviction and sophisticationDemonstrates creativity and confidence with clients and colleaguesAbility to manage people, team and work streams, with good project management skills and a proven ability to priorities and manage tasks in a demanding work environmentStrong expertise in using Google Suite applications (Presentation, Document and Sheets) and Microsoft Office (PowerPoint, Word and Excel)Educated to degree level or equivalent


We help organisations and the people who run them answer the big business questions. How should we raise finance? Where should we be based? How should we reward our people? With some 3,300 experts whose expertise covers every conceivable area of taxation, we’re one of the UK’s leading tax practices.

The skills we look for in future employees
All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, ‘The PwC Professional’ and are made up of five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships.
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We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool, as well as those who reflect the diverse nature of our society. And we aim to encourage a culture where people can be themselves and be valued for their strengths. Creating value through diversity is what makes us strong as a business and as an organisation with an increasingly agile workforce, we're open to flexible working arrangements where appropriate.
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