A senior manager must demonstrate depth of technical knowledge in own service area and apply this knowledge to develop solutions to complex technical issues. Can manage a team in complex and demanding assignments on a day to day basis.
Markets
Identifies and develops new opportunities.
Builds an internal network with peers in other departments.
Effectively collaborates with other teams to support clients.
Clients
Takes responsibility and ownership of the client relationship.
Manages client assignments that are sizable in both scope and scale and high net worth clients.
Writes high quality tax reports, professionally presented documents, requiring minimal input from directors or partners.
Tax Delivery
Acts as a focal point for the delivery of projects to clients.
Demonstrates an ability to analyse and interpret data, identifying business issues and applying technical knowledge appropriately.
Provides reliable and effective technical support to the partners, recognising issues to manage technical risk.
Consults on a variety of technical areas, including the ability to identify those able to provide support in relation to technical risk.
Runs complex and demanding assignments on a day to day basis.
Client take-on / risk management
Consults effectively with specialists within the firm when faced with complex risk management.
Identifies and evaluates risk management issues; mitigating risk appropriately.
Technical competence
Demonstrates broad technical knowledge in own client service area.
Develops solutions to increasingly complex technical issues.
Provides TI support to other teams
People
Is an approachable and respected member of the team who takes a proactive interest in the team's performance and wellbeing.
Takes responsibility and ownership for wider team issues.
Leads, manages, motivates and coaches managers by inducting effectively, giving regular feedback and completing timely appraisals.
Assists with team technical training and development.
Proactively manages own career, seeking out opportunities to work on a variety of assignments to build on existing experience.
Attends training to develop technical and personal skills. Takes proactive steps to develop self awareness and performance (e.g. psychometric profiling; 360 degree feedback).
Operations and results
Manages work in progress to ensure recoverability targets can be met.
Monitors invoices raised and cash collected in a timely manner to ensure aged debtors do not escalate.
A clear understanding of the teams profit and loss account.
Meets own financial target set.